Help Topics

• Welcome to Mail Manager
• Accessing Mail Manager
• Mail Manager Screen Overview
• 3 Quick Steps to Processing a Test Result
• 3 Quick Steps to Processing an Incoming GP2GP Record - England and Wales

• What do I need to do?

All Countries

• Attachment Forward
• Kettering Messages (Out of Hours and Discharge Summaries)
• Medical Interoperability Gateway (MiG) Messages
• Online Prescriptions
• Pathology

England

• Bowel Cancer Screening (England)
• CDA Messages (England)
• Electronic Transmission of Prescriptions (ETP)
• e-Referral Service (England)
• GP2GP Transfer of Electronic Health Records (England)
• NHS 111 Messaging (England)
• GP Connect

Scotland

• Bowel Cancer Screening System (Scotland)
• ePharmacy - AMS and CMS (Serial Prescribing) messages (Scotland)
• Scottish Breast Screening Service (SBSS)
• Scottish Care Information - Diabetes Collaboration (SCI-DC)
• Scottish Cervical Call Recall System (SCCRS)

• Message Redirection
• Local IDs
• Lookup

• Overview of Processing Messages
• Assigning a Patient
• Allocating a Message
• Marking Messages as Read
• Filing Messages
• Adding an Action to a Message
• Viewing, Editing and Completing Outstanding Actions
• Processing Multiple Messages
• Message processing from Consultation Manager

• Mail Manager Toolbar

Menus

• File Menu
• Filter Menu
• Message and Right Mouse Menus
• View Menu
• Tools menu

Tabs

• Actions Tab
• Staff tab

Screen Overviews

• Incoming Message List View
• Outgoing Message List View

• Lookup
• Troubleshooting Mail Manager